Privacy Policy

This Privacy Policy explains how LaunchStack Technology Ltd ("LaunchStack," "we," "us," or "our") collects, uses, discloses, and protects personal data in connection with our website, client portal, and related services (the "Services"). This policy applies to enterprise customers, their authorized Users, and visitors to our public website.

1. Data Controller

LaunchStack Technology Ltd acts as a data controller for personal data collected through the public website and as a data processor for Customer Data submitted to the Services by enterprise clients. Where LaunchStack acts as a processor, processing is governed by the applicable customer agreement.

2. Categories of Data

We may collect the following categories of personal data: contact details, account identifiers, authentication data, billing and invoice details, support ticket content, usage data, device and log data, and communications with us. We do not intentionally collect special categories of personal data.

3. Sources of Data

We collect data directly from Users, from enterprise customers, and automatically through usage of the Services. We may also receive data from third-party systems integrated by enterprise customers.

4. Purposes of Processing

We process personal data to provide and operate the Services; authenticate Users; process support requests; manage billing; monitor security; maintain logs and audit trails; improve service quality; and comply with legal obligations.

5. Legal Bases

We process personal data on one or more of the following legal bases: performance of a contract, legitimate interests, compliance with legal obligations, and, where required, consent.

6. Data Sharing

We may share personal data with service providers that assist with hosting, security, analytics, email delivery, and customer support. We may also share data where required by law or to protect our rights. We do not sell personal data.

7. International Transfers

Our service providers may process data outside the United Kingdom or European Economic Area. Where this occurs, we implement appropriate safeguards, such as standard contractual clauses or other lawful transfer mechanisms.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy and as required by law or contractual obligations. We may retain audit logs and security records for a limited period for compliance and operational purposes.

9. Security Measures

We implement technical and organizational measures designed to protect personal data, including access controls, logging, encryption in transit, and secure storage practices. No system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. Requests should be submitted to support@launchstack.co.uk. For data processed on behalf of enterprise customers, please contact your organization.

11. Cookies and Tracking

We use essential cookies for authentication and security and may use analytics cookies to understand usage of our website and Services. You can manage cookie preferences through your browser settings.

12. Children

The Services are intended for business users and are not directed to children. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates on this page and revise the effective date. Continued use of the Services after changes indicates acceptance of the updated policy.

14. Contact

For privacy questions or requests, contact LaunchStack Technology Ltd at support@launchstack.co.uk.